Return Policy:
Hospitality Essence offers a hassle free return policy.
To obtain a Return Authorization please email us at Sales@hospitalityessence.com or call 1-612-203-7584 . If you are supplied return labels by Hospitality Essence simply affix your return labels to the box and give it to your USPS driver or it will be picked up by the delivery staff.
Please note that all returns are subject to a 20% restocking fee.
Certain items may not be returnable or may have specific return instructions; please see below before you make your return. If you have questions about our Return Policy, please call us at 612-203-7584.
Customized Orders
Customized orders including special order and custom made-to-order drop shipments are nonreturnable.
Drop Ship Orders
Damaged or shorted drop shipments must be reported to Hospitality Essence within 3 days. Custom made-to-order drop ships are nonreturnable. Refused or cancelled orders are subject to 30% restocking fees and return freight charges.
Warranty Issues
Some items still under manufacturer warranty need to be handled directly with the manufacturer. Please see our list of manufacturers for more information.
Outside the Continental US
Items shipped outside the continental U.S. are nonreturnable.
Hazardous Returns
Hazardous material items, such as laundry chemicals, pool chemicals, etc require special handling and are not returnable because of federal safety restrictions.
Defective Items
If you receive an item that is defective, please call 612-203-7584 . We will advise you of how to proceed. Please note, some items carry a manufacturer’s warranty and require that you contact the manufacturer directly.
Damaged Items
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage, please email us at Sales@hospitalityessence.com or call 612-203-7584 within 3 business days of receipt.
Shortage or Fulfillment Error
If your order arrived short, an item at the time of delivery, please note the shortage next to your signature. You are responsible for verifying your shipment at the time of delivery. If you fail to note any shortages or damages at the time of delivery, you waive the freight carrier and/or Hospitality Essence of any and all liability. If you notice a shortage or damage upon opening your package or if your order was not filled correctly, please email us at Sales@hospitalityessence.com or call 612-203-7584 within 3 business days of receipt. Shipped by freight forwarder
If you are making a return and your items were shipped via freight carrier, please email us at order Sales@hospitalityessence.com or call 612-203-7584 within 3 business days of receipt.